1. The Contract

The contract is between Mariners Lettings Limited (the ‘Owner’) and the person completing and signing the Booking Form (the ‘Client’). The contract is not effective until the required payment has been received and confirmation sent out from the Owner to the Client.

2. Booking

2.1 Bookings cannot be accepted from:

2.1.1 persons under the age of 25 years

2.1.2 parties where the majority of members are less than 25 years (except families or supervised groups)

2.1.3 stag and hen parties

2.2 The number of persons occupying a property (excluding children under the age of 2) must not exceed the maximum stated in the current property description.

2.3 The Client will be legally responsible for all persons at the property and should ensure that they are aware of the booking conditions.

2.4 The Owner reserves the right to decline any booking and to refuse to hand over a key to any person who has not complied with the booking conditions. The Owner also reserves the right to ask any persons occupying the property to leave if these booking conditions have been broken and there will be no financial compensation for the person making the booking or anyone else staying at the property.

2.5 Bookings may be made by telephone or via our website: www.marinerslettings.co.uk

2.6 A booking is only complete once the Client has received an e-mail confirmation and the deposit has been received.

2.7 The Client shall not part with possession of the property, or share it with anyone except with members of the party confirmed and named in the booking.

3. Reservation

3.1 Reservations can be accepted by telephone and payment of the deposit must be made within 24 hours by bank transfer or credit card to secure the reservation. We do not accept payments by cheque. If the reservation is then cancelled, then the deposit will not be refundable.

To secure a reservation the Client must

3.1.1 complete all parts of the booking form on our website or on the telephone

3.1.2 pay a non-refundable deposit, equal to 30% of the total cost of the booking

3.2 The balance (plus the damage deposit referred to in 7.1 below) must be paid not less than six weeks before the holiday is due to start (please note that reminders are sent out by e-mail, although the responsibility rests with the Client).

3.3 If the balance is not received within the time specified the Owner reserves the right to cancel the booking and retain the deposit.

3.4 Bookings made within six weeks of the start of the holiday require payment in full at the time of the booking plus the damage deposit referred to in 7.1. below.

4. Cancellation

4.1 We advise you to take out cancellation insurance to help you recover your costs, should you need to cancel your booking for any reason.

4.2 Once a booking is confirmed, the Client is liable for the total cost of the holiday.

4.3 In the event of a cancellation by the Client, the following cancellation charges will apply:

Number of Days Notice          Cancellation Charge (as a % of the total letting fee)

0 – 14 days                                 100% of the total letting fee

15 – 30 days                               75%   of the total letting fee

31 – 41 days                                60% of the total letting fee

42 days or more                        Deposit paid

4.4 In the event that the Owner is able to re-let the property then the Client will be reimbursed the lesser of any cancellation charge and the amount received by the Owner for the re-let, less an administration fee of £30

5. Car parking

5.1 The Owner will provide the Client with one parking space for each property which will be clearly marked and use is restricted to the duration of agreed occupancy. No parking is permitted on any other part of the property and no other car may be parked on the property. Additional car parking spaces may be hired at an additional charge dependant on availability. Please make your request at time of reservations or complete the box on the on-line booking.

5.2 All vehicles are parked at Clients risk and the Owner shall not be liable for any damage to vehicles, theft of personal items stored on them.

6. Booking Alterations

6.1 Any change in holiday dates will be subject to the agreement of the Owner.

6.2 The Owners reserves the right to amend prices quoted on our website or in any booking   documentation due to changes in VAT.

7. Damage, loss and nuisance

7.1. The Client agrees:

7.1.1 To pay £250 damage deposit for the property (£500 for Old Customs House) which will be returned within 7 to 10  days after departure by bank transfer or electronic payment provided no damage has been caused. This is an additional charge to the accommodation rates and shall be paid when the balance of the booking fee is paid

7.1.2 That the supervision of the children, babies, dogs and any adults requiring care remains the responsibility of the Client at all times.

7.1.3 To be responsible for leaving accommodation in good order and clean condition, otherwise a cleaning charge will be levied. Our minimum charge for carrying out additional cleaning will be £ 25 per hour. The Owners reserve the right to make a £40 charge in the event of having to clear up waste or rubbish or to clean up a barbeque that has been used by the Client

7.1.4 To pay for any damage or loss however caused, excluding responsible wear and tear, incurred during the occupation even if it is in excess of the damages deposit. The damages deposit does not limit the Clients liability for any costs incurred.

7.1.5 Not to cause nuisance, excessive noise or annoyance to occupants of any nearby properties.

7.1.6 To allow reasonable access to the property by the Owner if it is deemed necessary.

7.2 If in the opinion of the Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be terminated and the Owner may repossess the property immediately. The Client will remain liable for the whole cost of the hire and no refund shall be due.

8. Occupancy

8.1 Occupancy shall be from 5.00pm on the day of arrival to 9.00am on the day of departure.

8.2 We will be operating only on a self-check in basis. There is a key box for each property and a key code will be sent to the Client 7 days prior to your stay. Under no circumstances may the property and the parking be accessed prior to 5.00pm on the day of arrival

8.3 Guest must check out by 9.00am on the day of departure. This deadline must be strictly adhered to in order to enable us to carry out our enhanced cleaning processes.

8.4 The allocated parking spaces cannot be used until 5.00pm. All parking spaces must also be strictly vacated by 9.00am.

8.5 The properties benefit from bed linen and towels (hand and bath towel per person) and this is counted into the property and out of the property by our housekeepers. If there is any discrepancy, then any missing or heavily soiled items will be charged for. Most types of fake tan and particularly waterproof mascara can permanently stain linen and towels. We therefore strongly recommend that if you have used fake tanning products just before your holiday or intend to use them during your holiday that you bring your own sheets and towels with you. Should any of the linen or towels found to be damaged after your departure, then we will have to deduct the full cost of this from your damages deposit. We also ask that you do not remove any make-up using or towels or use them to clean the floor

8.6 Clients staying for 14 days or more will receive fresh linen and towels to the property after 7 days but in order to protect the safety of our staff, the housekeeper will unfortunately not be able to change the linen and towels. The Owner will provide bags for the used linen and towels to be put into. The Owner will not be able to provide any housekeeping services during the stay

8.7 All the properties have Wi-Fi accessed using a password. The Owners cannot guarantee the speed of the internet or be held responsible for any issues with the service. Any issues with the service should be taken up with the Owners who will seek to assist with any problems

9. Dogs

9.1 In order to ensure that the Owner continues to welcome dogs the Client must undertake the following:

9.1.1 There must be no more than two dogs at the property (including in cars parked on Mariners Lettings property) at any one time.

9.1.2 All dogs must be kept under strict control at all times whilst on the property.

9.1.3 Any fouling of lawns, paths, balconies, outside and all surfaces in doors must be cleared up without delay. If a dog has been moulting, then it is requested that the Client vacuums the property very thoroughly before leaving.

9.1.4 The Client must bring the dogs bedding and all necessary equipment, including towels.

9.1.5 Dogs must not be left in the property unattended or in the car parked on Mariners Lettings property. Should the dogs be left unattended and cause any disturbance to any neighbours or neighbouring properties ,then we will deem this as unreasonable behaviour and we may invoke clause 7.2 of these terms and conditions.

9.1.6 Dogs are not allowed in the bedrooms, or on any chairs or sofas.

9.1.6 If a dog fouls on any carpeted areas then these may be professionally cleaned and the cost will be borne by the Client.

10. Descriptions

10.1 Whilst the Owner makes every effort to ensure the accuracy of the property descriptions, descriptions are inevitably subjective and are for guidance only. If there are points of particular importance please contact the Owner to clarify information

10.2 Whilst the Owner has taken all reasonable steps to ensure that the information contained in its brochures, website, tariffs, leaflets, advertisements and any other form of promotional material are accurate, the Owner reserves the right to alter, substitute or withdraw any service, facilities or amenity.

11. Liability

11.1 The owner cannot accept responsibility for any loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its plumbing, gas, electrical or otherwise, or exceptional weather.

11.2 No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to the Client or any member of the party during the occupancy.

11.3 If due to reasons relating to the condition or state of the property (for example failure of a utility service, fire or flood) the accommodation becomes unavailable, the Owner will refund the deposit but the Owner will be under no further liability to the Client.

12. Covid-19

The following are specific items relating to Covid-19

12.1. By staying in our properties, the Client confirms on behalf of all persons staying at the Property

12.1.1 to the extent that there are any government requirements or regulations applicable to you or your party with regard to your occupancy of the property then you will comply with those requirements and regulations

12.1.2 that no member of your party is displaying any COVID 19 symptoms and if anyone does display any such symptoms prior to your arrival then they will not come to the property

12.1.3 if any member of your party starts to display any COVID 19 symptoms during your stay then you must notify the Owner and the Property must be vacated immediately

12.1.4 you understand that you are travelling to the Property and staying there at your own risk

12.2 In the event that the Client is not permitted to take up their booking due to the imposition of any government restrictions or because the Client is required to self-isolate then, provided the Client produces the appropriate evidence of this, the Client may change the date of the booking, subject to there being suitable availability, to a date within 12 months of the original booking.  The Owner will not charge any amendment fee. If the price of the new booking is different from the price of the original booking, then the difference will be payable by the Client in the event of an increased price or by the Owner in the event of a reduced price. If no suitable alternative date is available then the booking fee will be returned less an administration fee of £30.

13. Smoking and vaping policy

All properties are strictly non-smoking and non-vaping. Smoking and vaping are only permitted outside the property away from any open windows or doors. The Clients must not leave cigarette or cigar butts or ashes anywhere around the property. Additional cleaning charges will apply and will be deducted from the Clients damage deposit should the inside of the property smell of smoke or cigarette butts and ashes are left in the vicinity of the property.

14. Complaints

14.1 If in the opinion of the Client there are grounds for complaint, it is the responsibility of the Client to take it up with the Owner or our onsite representatives immediately and in any event before departure so that remedial action can be taken.

14.2 It is specifically agreed that failure by the Client to notify the Owner of any complaint in accordance with the timescale set out in clause 14.1 will entitle the Owner to refuse to entertain the complaint irrespective of its merits.

15. Waiver

15.1 The failure of the Owner to enforce of exercise, at any time, or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such terms or right.

16. Legal provisions

16.1 The law of England covers the construction, validity and performance of this agreement and the parties submit to the jurisdiction of the English courts.

16.2 Clause headings are for convenience only and do not form part of or affect the interpretation of this agreement.