1. The Contract

The contract entered into is between Mariners Lettings Limited (the Owner) and the person completing the Booking Form (the Hirer). The contract is not effective until the required payment has been received and confirmation sent out from the Owner to the Hirer.

2. Booking

2.1 Bookings cannot be accepted from:a) Persons under the age of 25 years b) Parties where the majority of members are less than 25 years (except families or supervised groups).

2.2 The number of persons occupying a property must never exceed the maximum stated in the current propertydescription. Babies under 2 years are not usually counted as members of a party.
2.3 The person who completes  the booking form (the Hirer) will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions.
2.4 The Owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions. The Owner also reserves the right to ask any persons occupying the property to leave if these booking conditions have been broken and there will be no financial compensation for the person making the booking or indeed anyone else staying at the property.
2.5 Bookings may be made  through our website: www.marinerslettings.co.uk or by telephone.
2.6 A booking is only complete once you have received either an e-mail confirmation or a telephone confirmation and we have received your payment.
2.7 The Hirer shall not part with possession of the property, or share it, except with members of the party confirmed and named in the booking.

3. Reservation

3.1 To secure a reservation

a) Complete all parts of the booking form on our website or on the telephone

b) Pay the deposit, equal to 30% of the total cost of the booking (including the damages deposit)

3.2 The balance must be paid not less than six weeks before the holiday is due to start (please note that reminders are not sent out, unless you have paid via our website, although the responsibility rests with the Hirer).

3.3 If the balance is not received within the time specified the Owner reserves the right to cancel the booking and the charges specified below shall apply.

3.4 Bookings made within six weeks of the start of the holiday require payment in full at the time of the booking.

4. Cancellation

4.1 We advise you to take out cancellation insurance to help you recover your costs, should you need to cancel your booking for any reason

4.2 Once a booking is confirmed, the Hirer is responsible for the total cost of the holiday.

4.3 In the event of a cancellation by the Hirer, the following cancellation charges will apply: 

Number of Days Notice          Cancellation Charge (as a % of the total letting fee)

0 – 14 days                                  the Deposit plus a further 70% of the total cost of the booking

15 – 30 days                                the Deposit plus a further 45% of the total cost of the booking

31 – 41 days                                 the Deposit plus a further 30% of the total cost of the booking

42 days or more                        the Deposit 

5. Car parking

 The Owner agrees to provide the Hirer with one parking space for each property. The parking space will be clearly marked and use is restricted to the duration of agreed occupancy. Additional car parking spaces may be hired at an additional charge dependant on availability. Please make your request at time of reservations or complete the box on the on-line booking. 

6. Booking alterations

6.1 Any change in holiday dates will be subject to the agreement of the Owner.

6.2 We reserve the right to amend prices quoted on our website or in any booking documentation due to changes in VAT.

7. Damage, loss and nuisance

7.1. The Hirer agrees:

a) To pay £250 damage deposit for the property (£500 for Old Customs House) which will be returned 7 days after departure by bank transfer or electronic payment less the cost of any damage. This is an additional charge to the accommodation rates.

b) That the supervision of the children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times.

c) To be responsible for leaving accommodation in good order and clean condition, otherwise a cleaning charge will be levied. Our minimum charge for carrying out additional cleaning and/or to remove the traces of your dog will be £ 25.00 inc VAT per hour.

d) To pay for any damage or loss however caused, excluding responsible wear and tear, incurred during the occupation even if it is in excess of the damages deposit. The damages deposit does not limit your liability to any costs incurred.

e) Not to cause nuisance, excessive noise or annoyance to occupants of any nearby properties.

f) To allow reasonable access to the property by the Owner if it is deemed necessary.

7.2 If in the opinion of the Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be terminated and the Owner may repossess the property immediately. The Hirer will remain liable for the whole cost of the hire and no refund shall be due.

8. Occupancy

8.1 Occupancy shall be from 4.30pm on the day of arrival to 10.00am on the day of departure, unless special arrangements have been made (the housekeepers have a limited time to prepare the property for the next guests, and you are asked to respect this). The allocated parking spaces cannot be used until 4.30pm. All parking spaces must also be strictly vacated by 10.00am.

8.2 The properties benefit from bed linen and towels (hand and bath towel per person) and this is counted into the property and out of the property by our housekeepers. If there is any discrepancy, then any missing or heavily soiled items will be charged for. Most types of fake tan and particularly waterproof mascara can permanently stain linen and towels. We therefore strongly recommend that if you have used fake tanning products just before your holiday or intend to use them during your holiday that you bring your own sheets and towels with you. Should any of the linen or towels found to be damaged after your departure, then we will have to deduct the full cost of this from your damages deposit. We also ask that you do not remove any make-up using or towels or use them to clean the floor.

8.3 Hirers staying for 14 days will receive fresh linen and towels at the end of their first week. There are no cleaning visits in between your letting period although you can make arrangements with our housekeepers and pay them should you want this service. This service is subject to availability and the cost is borne by the Hirer.

9. Dogs

9.1 In order to ensure that the Owner continues to welcome dogs the Hirer must undertake the following:

a) There must be no more than two dogs at the property (including in cars parked on Mariners’ property) at any one time.

b) All dogs must be kept under strict control at all times whilst on the property.

c)) Any fouling of lawns, paths, balconies, outside and all surfaces in doors must be cleared up without delay. If a dog has been moulting, then it is requested that the Hirer vacuums the property very thoroughly before leaving.

d) The Hirer must bring the dogs bedding and all necessary equipment, including towels.

e) Dogs must not be left in the property unattended or in the car parked on Mariners property. Should the dogs be left unattended and they disturb other guests with their barking then we will deem this as unreasonable behaviour and we will invoke clause 8.2 of these terms and conditions.

f) Dogs are not allowed in the bedrooms, or on any furniture. 

g) If a dog fouls on any carpeted areas then these will always be professionally cleaned and the cost will be borne by the Hirer.

10. Descriptions

10.1 Whilst the Owner makes every effort to ensure the accuracy of the property descriptions, descriptions are inevitably subjective and are for guidance only. If there are points of particular importance please contact the Owner to clarify information.

10.2 Whilst the Owner has taken all reasonable steps to ensure that the information contained in its brochures, website, tariffs, leaflets, advertisements and any other form of promotional material are accurate, the Owner reserves the right to alter, substitute or withdraw any service, facilities or amenity.

11. Liability

11.1 The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its plumbing, gas, electrical or otherwise, or exceptional weather.

11.2 No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to the Hirer or any member of the party during the occupancy.

11.3 If due to reasons relating to the condition or state of the property ( for example failure of a utility service, fire or flood) the accommodation becomes unavailable, the Owner will refund the deposit but the Owner will be under no further liability towards the Hirer.

12. Covid-19

In the event that the Hirer is not permitted to take up their booking due to any restrictions imposed by the government due to Covid-19 then the Hirer will be entitled to change the date of their booking, subject to there being suitable availability, to a date within 12 months of the original booking. The Owner will require at least 7 days notice and there will be no amendment fee. If the price of the new booking is different from the price of the original booking, then the difference will be payable by the Hirer in the event of an increased price or by the Owner in the event of a reduced price. Any deposit will not be refundable.

13. Complaints

13.1 If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owner or our onsite representatives immediately and in any event before departure so that  remedial action can be taken.

13.2 It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in accordance with the timescale set out in clause 13.1 will entitle the Owner to refuse to entertain the complaint irrespective of its merits.

14. Waiver

14.1 The failure of the Owner to enforce of exercise, at any time, or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such terms or right.

15. Legal provisions

15.1 The law of England covers the construction, validity and performance of this agreement and the parties submit to the jurisdiction of the English courts.

15.2 Clause headings are for convenience only and do not form part of or affect the interpretation of this agreement.